REPAIRING YOUR LIFTS WITHOUT DELAY…
Speed of response… Our mentality is that your lift must be back in service with the shortest delay possible even if this means the use of couriers for quick delivery of parts, emergency repair service for quick turn-around or the fitting or temporary parts where possible, we understand that lift downtime has a serious impact on your business or property
24/7 Coverage… We operate a 24/7 customer service desk, to give you piece of mind that whenever you need us, we are there to help
Management Systems… Through our system “Lift Data”, our fully integrated PC based service management system, we can see the complete service history of our entire lift portfolio, enabling us to see trends and patterns meaning that we have a proactive approach rather than reactive to enable us to respond to any problematic lift units at the earliest stage.
Personal Digital Assistants (PDA’s)… All our lift service engineers are equipped with the latest mobile technology so they can receive full callout details, service history and the function to dispatch service, repair and callout report sheets, directly to Lift Data for continual management review.
Customer Service History Database… We provide the transparency to see your lift service history, giving you access to online reports on every specific aspect of your site via the
Lift Data customer login. – for further information regarding this system please contact our maintenance team
In-house Stores… At Murray Lifts, we stock new and reclaimed lift components from our approved suppliers and extensive refurbishment projects previously undertaken, which are available on a 24/7 basis.